We all know that customers use various methods to interact with your app. For this reason you have to make your business more accessible & visible, to keep your product at the front-of-mind of your end users no matter what platform they prefer. While it remains a mystery why many app owners don’t take advantage of this opportunity, we want to reveal the secrets of cross-channel app marketing to help you create a better marketing strategy.
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What Is Cross-Channel Marketing?
Cross-channel marketing, also known as multi-channel marketing, is a solution to connect with customers across each digital channel and any device. Using different techniques from email to social media marketing, while users bounce from smartphones to tablets there are various ways to convince them about the value of your app.
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Reasons To Use A Cross-Channel Strategy
Here is a short list to help you understand why it is a good idea to adopt a multichannel strategy and follow your users wherever they go.
Improving Brand Awareness
When users observe your app in various places there are big chances to make them curious and to want to discover more about your company. Not only that but making them trust your brand is the key point of the entire process.
Enabling your End Users To Use The Platform They Prefer
Trying to gather users in a single place is tedious work. Why convince them to follow a linear path when you can simply create a relationship with your customers on their favorite platforms?
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Reaching a Wider Audience
As a result of the aforementioned point, by expanding into multiple platforms not only will you be able to engage your intended audience but also reach their social circles and hence expand on your target market.
Delivering The Right Message At The Right Time
Cross-channel marketing is the answer when you want to know what to say and when to say it because it helps you to communicate your message in the most suitable way. You can catch users’ attention with a special offer right when they are looking for something similar.
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Has The Real-time Marketing Advantage
In case you worry about reviews it is good to know that you can connect with users in the exact moment when they have something to say about your app before reaching other customers.
Best Practices For A Cross-Channel Strategy
If all the above convinced you to apply this strategy, let’s see how you can get the best out of it.
Set Objectives And Attributes
From the start you need to set precise but attainable goals and to decide what will help you to accomplish those purposes. In the same time you need to find relevant attributes for avoiding the avalanche of data. Too much information can ruin your campaign. Defining the right Key Performance Indicators for your app category is a must when you want to create a smart plan.
Segment Carefully
Creating the right profile for your users will allow you to engage them without any struggles. This is the mandatory step before you create your message. While you need to know your users in order to build a successful strategy it is better to be patient and to allow them to reveal their characteristics one by one.
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Adjust To Channel Differences
Because customers’ behavior is different for each channel, you need to offer them various solutions according to their purpose on that specific platform. In the same time keep your eye on customer journey and identify the right approach for every method.
Be Consistent Across Different Channels
In case you use various themes even for similar platforms people won’t be able to make the connection between your message and your app. While you have to change your point of view for various channels you also need to maintain certain uniformity for allowing customers to understand your brand.
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Use Relevant Content
Remember, it isn’t about marketing, is about customers. Offering them valuable solutions puts you one step ahead your competition. If you use the right language and you address them in a proper way you will obtain the wanted results.
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Leverage Big Data
Accurate information is essential for personalization and targeting. Big data tools help marketers to analyze and to figure out the best method for reaching their customers. It is essential to follow the trends and to keep up with users’ expectations.
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Collect In-App Information
A great solution for gathering information about your users is to ask them inside your app. Discovering their opinions is the secret of this strategy. The condition to create efficient surveys is to keep it short and to adapt it to mobile screen sizes.
Use Behavioral And Personal Data
For addressing the right message for each user you need to carefully analyze your customers’ activity. Moreover you can also predict future actions and you will be able to reach them in the right context for providing the necessary elements.
Image Source: https://blogs.oracle.com/marketingcloud/the-importance-of-cross-channel-attribution-modeling-and-analysis
Provide An Engaging User Experience
Remember that users are real persons with their own needs and interests, not robots driven by the same algorithm. Equally, your business is represented by humans. You need to find a solution for leveraging two – way messages because it is very important for the relationship between your brand and your customers.
Use Incentive Programs
Well, tell us who would refuse a promotional discount for their favorite products. Well, this is available as long as you understand your users’ preferences. You have to offer them what they really want, not what you think they will want.
Final Thoughts
Having trouble figuring out what to choose for your app promotion strategy between email, mobile web, ads or social media, on smartphone or tablet? Well, firstly, why choose when you can have them all? While you follow your users across their favorite channels you will obtain valuable data which will allow you to answer their requirements in an easier way. Our advice? Build a long term bond with your customers, once you acquire them. If you require help with acquiring users or further brand building advice, sign up on the AppSamurai dashboard to begin creating your multi-channel ad campaigns and let our success specialists help you along the way!